Bonus Terms and Conditions

Who these bonus terms apply to

These Bonus Terms and Conditions form part of your agreement with us. They apply whenever you claim, hold or play with a bonus, free spins, cashback or any other promotional reward on your account with us.

Where an individual offer carries its own terms - shown in the cashier, on the promotions page or in the message that made the offer - those specific terms apply in addition to the rules set out here. If the two conflict, the terms published with that offer take priority, and our general Terms and Conditions cover anything neither document deals with.

To take part in any promotion you must meet all of the following conditions:

• You are 18 or over. Gambling is restricted to adults, and we check age and identity before an account is treated as fully registered.
• You hold one account only. Duplicate accounts are not eligible for promotions, and we may close them.
• Your account is not currently self-excluded, timed out or closed, and you have not opted out of marketing where an offer is sent as a marketing message.
• You are resident in a country we accept, and the offer is open to players in your location.
• You have provided any documents we have asked for so that we can complete our identity and payment checks.

Promotions are personal to you. A bonus cannot be transferred, sold, assigned or exchanged for cash, and we may limit an offer to a single person, household, device, IP address or payment method.

Claiming a bonus and making a qualifying deposit

Some offers are credited automatically. Others need you to opt in, enter a code or make a qualifying deposit before the reward appears on your account. The steps for each offer are shown with it, and a bonus that is not claimed in the way described will not be added retrospectively.

1. Open the promotion in the cashier or on the promotions page and read the terms attached to it.
2. Opt in, or enter the code shown, before you deposit or place the qualifying stake.
3. Make a deposit of at least the minimum amount shown, using a payment method we accept for that offer.
4. Check that the bonus or free spins appear on your balance before you start playing.
5. If something has not credited as expected, contact us before you continue playing, so that we can look into it.

Certain payment methods may be excluded from promotional offers. Where that applies, the exclusion is stated in the terms of the offer or in the cashier. Deposits made while a previous bonus is still subject to wagering may not qualify for a new offer until the earlier one is complete.

Wagering requirements and how they are met

Most bonuses carry a wagering requirement: an amount you need to stake before bonus funds, and anything won from them, can be withdrawn. The requirement for each offer, the games that count towards it and the maximum stake allowed while it is open are all shown in the terms of that offer and in your account.

Games contribute to wagering at different rates. Slots usually contribute in full, while table games, live games and low-margin games contribute at a reduced rate or not at all. The contribution table for each offer is published with it, and the figures shown there are the ones that apply.

Stakes placed above the maximum bet, stakes covering a large share of the possible outcomes of a single game round, and stakes placed to lock in a return rather than to play, may be excluded from wagering or may lead to the bonus and any winnings from it being removed.

Bonus funds, winnings and withdrawals

Where your balance holds both cash and bonus funds, stakes are taken in the order set out in the terms of the offer and shown in the cashier. Until a wagering requirement is met, bonus funds and the winnings linked to them are held separately from your cash balance.

Some offers cap the amount that can be won from them, or the amount that can be withdrawn once wagering is complete. Any amount above the cap is removed when the bonus completes. Where a cap applies, it is stated in the terms of the offer.

You may ask us to cancel a bonus at any time. If you do, the bonus funds and any winnings still attached to them are removed, and your cash balance remains available to play or withdraw, subject to our general Terms and Conditions.

Requesting a withdrawal while a wagering requirement is open may forfeit the bonus and the winnings from it. The cashier tells you what will happen before you confirm a withdrawal, so please double-check that message if you are part way through an offer.

Expiry, changes and when we may withdraw an offer

Bonuses and free spins are available for a limited period. The time you have to claim an offer, and the time you then have to use it and complete any wagering, are shown with the offer and in your account. Anything unused at the end of that period expires and is removed, together with any winnings still tied to it.

We may change, suspend or end a promotion at any time. Where we do, the change applies to offers claimed after that point, and we will not reduce a benefit you have already earned unless we are required to do so, or unless these terms have not been followed.

We may also decline to offer a bonus to an individual account, or withdraw an offer that has already been credited, in the following situations:

• The offer was credited in error, through a technical fault, or because of a mistake in the terms published with it.
• The details held on your account are incomplete or inaccurate, or we are unable to verify them from the documents you have provided.
• We have reason to believe that two or more accounts are being operated together, or by the same person, in order to claim the same offer more than once.
• Play is not consistent with ordinary use of the offer, for example where stakes are placed only to clear a wagering requirement without any real risk to the funds staked.
• We are required to act by law, by the terms of our gaming licence, or to meet our obligations on crime prevention and safer gambling.

Fair use, account checks and safer gambling

We hold a gaming licence and verify the accounts we open. Before a withdrawal is paid, and at other points while your account is open, we may ask you for proof of identity, address, age or ownership of a payment method. We may hold a withdrawal, and any bonus attached to it, until those checks are complete.

Bonuses are meant to add to normal play, not to replace your own judgement about how much to spend. The same tools apply whether you are playing with a bonus or with your own funds.

• Deposit limits can be set in your account for a day, a week or a month.
• Time-outs close your account to play for a short period.
• Self-exclusion blocks your account for a longer, fixed period, and we will stop sending you promotional messages.
• GamStop lets you self-exclude across operators licensed in Great Britain.
• GambleAware, GamCare and the National Gambling Helpline provide free, confidential information and support.

Gambling is for adults aged 18 and over. Play with money you can afford to lose, and take a break if it stops being enjoyable.