Contact Us

This page explains how to reach our support team, what to include in your message, and how we handle complaints. Our aim is to answer clearly and settle your question in as few replies as possible.

Popular with UK players

How to reach us

There are two ways to contact us about your account with us, and both reach the same support team.

Live chat - available on the site 24/7, including weekends and public holidays.
E-mail - write to support@casinocasiku.co.uk at any time; messages are answered in the order they arrive.

Please use one channel per question. Sending the same question by chat and by e-mail creates two tickets and usually slows down the answer.

What to have ready when you write

We can help faster when the first message already contains the basics:

Your username, so we can find the correct account.
The game, bonus or transaction the question is about.
The date and approximate time it happened, with your time zone if you are travelling.
A short description of what you expected and what happened instead.

Keep your details safe

Never send us your password or full card number. Our team will never ask for either, in chat or by e-mail.

Common questions we help with

Account and verification - registration, document checks and keeping your details up to date.
Deposits and withdrawals - payment methods, processing times and the limits shown in your account.
Bonuses - wagering terms, eligibility and why an offer may not have applied.
Technical issues - a game that will not load, a disconnected round or a problem signing in.
Safer gambling - deposit limits, time-outs and self-exclusion, including GamStop.

Our site is for players aged 18 and over. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline.

Complaints

If something has gone wrong, write to support@casinocasiku.co.uk with Complaint in the subject line. Include your username and the details listed above.

We acknowledge every complaint in writing, look into it against our records, and reply with the outcome once the checks are finished. If we need longer, we will tell you and keep you updated until the matter is closed.