Terms & Conditions

Acceptance of these terms and changes to them

These terms form a binding agreement between you and us. By registering an account, depositing funds, claiming an offer or placing a stake, you confirm that you have read them, that you understand them and that you agree to be bound by them. If you do not accept any part of these terms, please do not use the site.

These terms should be read together with the other documents published on this site, each of which applies to your account as if it were set out here in full.

• our privacy and cookie policies, which explain how we handle your personal data
• the specific terms attached to any bonus, free spins or other promotion you take part in
• the rules, paytables and help files published for each individual game
• the payment information and limits shown in the cashier

We may change these terms from time to time, for example to reflect changes in the law, in our licensing obligations, in the games or payment methods we offer, or in the way the site works. The version published here is always the current one. Where a change materially affects your rights, we will tell you by e-mail or by notice on the site before it takes effect. If you continue to use your account after a change takes effect, you accept the updated terms. If you do not, you may close your account and withdraw any remaining balance, subject to the checks described below.

Eligibility and your account

You may only hold an account if you are 18 or over, you have the legal capacity to enter into this agreement, and gambling is lawful in the place from which you are accessing the site. Our services are intended for residents of the United Kingdom.

• One account per person. We do not allow duplicate accounts, whether opened in the same name or in different names from the same household, device or connection.
• You must register in your own name and play for yourself only, never on behalf of another person.
• You must not open or use an account if you are currently self-excluded from us or through a national self-exclusion scheme.
• You must use a payment method held in your own name.
• Staff, and members of their immediate households, may not hold a player account.

Keeping your details accurate

The information you give us at registration must be true, complete and current, and you must keep it up to date. This includes your name, date of birth, address, e-mail address and telephone number. If your details are wrong or out of date, we may be unable to verify you, process a withdrawal or contact you about your account.

Keeping your login safe

Your username, password and any security details are personal to you. Keep them confidential, do not share them and do not let anyone else use your account. You are responsible for activity carried out under your login. Tell us straight away at support@casinocasiku.co.uk, or through live chat on the site, if you think someone else has gained access.

Verification checks

We hold a gaming licence and are required to confirm who our players are. We carry out checks on your identity, age and address, and we must complete them before your first withdrawal. We may also run checks when you register, when you change your details, or at any later point while your account is open.

• proof of identity, such as a current passport or driving licence
• proof of address dated within the period stated when we ask for it
• proof that the payment method used belongs to you
• confirmation of your date of birth where our electronic checks are inconclusive

Where we are required to do so, we will also ask about the source of the funds you are gambling with and may request supporting documents. We may restrict deposits, play or withdrawals until these checks are complete, and we may close an account where the information requested is not provided. Documents are handled securely and only for the purposes explained in our privacy policy.

Deposits, withdrawals and bonuses

Paying in and taking money out

The payment methods available to you, together with the minimum and maximum amounts and any processing times, are shown in the cashier when you are signed in. Your account is for gambling with us; it is not a bank account, and we do not pay interest on balances.

• Withdrawals are returned to the same method you used to deposit wherever that method supports it; where it does not, we will agree a suitable alternative in your name.
• A withdrawal may be held while verification or other regulatory checks are completed.
• Any active bonus funds and outstanding wagering requirements are dealt with as set out in the terms of that offer before a withdrawal is processed.
• We may recover funds credited to your account in error, and we may void bets affected by an obvious error in odds, paytables or game behaviour.

Bonuses and promotions

Every offer carries its own terms, which are published with the offer and apply in addition to these terms. Before opting in, please read them, as they set out what you need to do and by when.

• wagering requirements, and how different games contribute towards them
• the maximum stake permitted while a wagering requirement is outstanding
• the expiry period after which unused bonus funds and winnings are removed
• any cap on winnings that can be withdrawn from the offer
• which games or features are excluded

Offers are intended for genuine play. Where we identify abuse of promotions - for example duplicate accounts, collusion, low-risk or pattern betting designed only to clear a requirement, or breaching a maximum stake - we may remove the bonus and any winnings derived from it, and restrict access to future offers.

Safer gambling, and closing or suspending an account

We want gambling to stay enjoyable and affordable. The tools below are free, available in your account settings, and take effect as soon as they are confirmed. A limit can be reduced immediately; an increase takes effect only after a cooling-off period.

Free, confidential support is available from GamCare, GambleAware and the National Gambling Helpline. GamStop lets you self-exclude from all online operators licensed in Great Britain in one step. If you self-exclude with us, we will close your account to play, return any withdrawable balance and remove you from our marketing.

Closing or suspending an account

You may close your account at any time by asking us through live chat or at support@casinocasiku.co.uk. We may suspend or close an account where we are required to do so, where an account has been inactive for a long period, while we look into suspected fraud, collusion, money laundering or abuse of promotions, or where these terms have been broken. Where an account is closed, we return any balance you are entitled to, less amounts properly withheld under these terms or applicable law.

Complaints, liability and governing law

If something has gone wrong, please contact us first through live chat or at support@casinocasiku.co.uk. Give us your username, the date and time, and a short description of what happened, with any screenshots. We acknowledge complaints promptly, look into them fairly and give you our decision in writing within a reasonable time, keeping you updated if we need longer.

If you are not satisfied with our final response, or if we have not resolved matters within the period set out in our complaints procedure, you may refer the dispute to an independent alternative dispute resolution service at no cost to you. Our support team will tell you how to do this and will provide the details you need.

We take reasonable care to keep the site and the games working properly, but we cannot promise uninterrupted access. We are not liable for interruptions caused by maintenance, connection problems or events outside our reasonable control. Where a game malfunctions, affected rounds are void and stakes are returned; any winnings paid out in error may be reclaimed. Nothing in these terms limits our liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited. Subject to that, we are not liable for indirect or consequential losses.

These terms are governed by the laws of England and Wales, and any dispute between us will be dealt with under those laws. Nothing here affects your statutory rights as a consumer. If any part of these terms is found to be unenforceable, the remaining provisions continue to apply.